The delicate economic balance between cost and customer experience was under the spotlight even before COVID-19. Now, the spotlight has been amped up as Australia resets how businesses interact with consumers.
Global competition requires a renewed focus on the wants of your customer
Our research practice, KPMG Acuity, engaged a broad spectrum of C-level leaders from a diversity of industries to think about the main issues concerning them for 2019.
It’s not surprising attracting and retaining customers is a top issue for boards around the world.
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