Customer centricity

Improving Customer Centricity in a Changing World

Global competition requires a renewed focus on the wants of your customer

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What’s really top of mind and keeping our business leaders up at night (when there’s no axe to grind)

Our research practice, KPMG Acuity, engaged a broad spectrum of C-level leaders from a diversity of industries to think about the main issues concerning them for 2019.

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Customer centricity: Not just a buzzword

It’s not surprising attracting and retaining customers is a top issue for boards around the world.

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