So in 2019, when you hear a leader say the customer is their boss, there’s a much better chance than ever before that they truly mean it. But if we accept this truth, it necessitates fundamental change.
It seems the days of buying a bunch of IT kit, hiring an army of programmers, solution architects and network designers to build out your custom, bespoke platform are coming to an end.
© 2019 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.