consumer trends

From insurance to booze to self-care: which brands are providing the best customer experience?

Every year, KPMG Australia surveys thousands of Australians to evaluate which brands are providing the best customer experience (CX). 

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Customer Connections and Mindful Consumption – the future of consumer behaviour

It is no surprise 40 percent of Australian’s consider themselves financially constrained due to the impact of the pandemic, with ramifications in consumer spending habits for the foreseeable future.

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