Banking

Remuneration – reducing misconduct and repairing trust

The Royal Commission has provided a blueprint for raising the bar on the design, implementation and oversight of remuneration that will have impact beyond just financial services firms.

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Rebuilding trust in financial services after the Royal Commission

The Commission’s work has four clear observations: the connection between conduct and reward; the asymmetry of power and information between financial services entities and their customers; the effect of conflicts between duty and interest; and holding entities to account.

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Anytime, anywhere banking improving mutuals’ performance

As we move towards a cashless society, customers demand faster and more convenient ways of banking.

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The unleashing of capital raising for mutuals another step for a more competitive financial services sector

The unleashing of a stronger cooperatives and mutuals sector through implementation of the Hammond Review recommendations “will provide Australian consumers with better choices and more cost effective options.”

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In the world of customer centricity, and fickle tech-savvy consumers, data is the game changer

Australia’s banking industry will be increasingly shaped by customer demands, and the need to meet the heightened expectations of customers.

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Staying ahead on fintech: Australia’s financial institutions are ahead of the global curve

In Australia, we often labour under the misconception that industries in other countries are more advanced than ours. But according to our latest global fintech report this is not the case.

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The great Australian dream. Can banks win the fight for home loan customers?

The great Australian home ownership dream is still alive, especially if you are a professional earning more than $70,000 a year.

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Banking on the future: What is your bank doing to remain relevant?

It is no surprise, that in our third Banking on the Future report, for the 1,400 KPMG Gen Y professionals interviewed, a digital experience remains the most coveted bank attribute

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Banking is a software industry: time to walk the walk

It’s hard to believe how much the business world has changed in the five years since Marc Andreesen’s famous essay for the Wall Street Journal, ‘Why Software is Eating the…

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Mutuals perform strongly in testing environment

Australia’s credit unions, building societies and mutual banks (‘the mutuals’) performed strongly in an environment of low economic growth, interest rates and inflation in 2016. KPMG Australia’s Mutual Industry Review…

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Productivity: a strategic imperative for Australia’s banks

Australia’s major banks have an enviable record of delivering cost savings to record world leading cost-to-income ratios. This has come predominantly from disciplined management of costs, process improvement and outsourcing.…

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Greater public scrutiny of banks: the new reality

There is an increasing global perception that banks put shareholders’ and executives’ interests ahead of their customers and the community. This perception is more real for banks than for other…

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The power of new ideas: exploring a competitive advantage for mutuals

In the rush towards technology mastery, what is becoming increasingly clear is that there will inevitably be corporate winners and losers.

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