Mike Kalms

Mike Kalms

Partner in Charge, Operations Advisory, Defence

Articles by Mike Kalms

Government & Public Sector

Does ‘Customer Experience’ exist in the Defence Industry? We think it should

An increasing number of my corporate clients are reviewing how they interact with their customers, they are seeking to improve the ‘experience’ their customers have when interacting with their product…

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Government & Public Sector

A new Defence Industry Minister and new opportunities for the Defence industry

KPMG recently hosted Australia’s first Defence Industry Minister Christopher Pyne MP. Across the two events over 200 Defence Industry business representatives had the opportunity to hear Minister Pyne speak about…

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Government & Public Sector

The art of seeing opportunity through the gloom @FIAFarnborough

At lunch on Day 1 of the 2016 Farnborough Airshow the heavens opened, flying stopped, the downpour created an electrical risk, power was cut to several halls and attendees evacuated.…

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Government & Public Sector

An innovation hub and next generation technologies: Defence opens the door for start-ups

The Federal Government’s Defence White Paper, Defence Industry Policy and Integrated Investment Program announced yesterday signals a complete redesign of the relationship between the Australian Defence Force (ADF) and industry.…

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