The financial services landscape looks fundamentally different to what it did ten years ago. Digital transformation, evolving customer expectations and new entrants have long been disruptive forces in the financial services landscape.

Nearly all industries, as well as governments and citizens, have been transformed by the pandemic. Financial services is no exception.

It is no surprise, that in our third Banking on the Future report, for the 1,400 KPMG Gen Y professionals interviewed, a digital experience remains the most coveted bank attribute